REALR COVID-19 Reopening / Policy Update

Dear REALR Fam,

We are excited to announce that REALR Allston location is reopening on 08/08/2020!

We cannot wait to see you all back at REALR Skin Care, but first, we have a few things we must go over!

At REALR, our staff and our customer health and safety is our top priority so in order to open our doors we will be implementing some new COVID-19 safety measures.


​Reopening Policy Update(English& Mandarin)

REALR Skin Care Post COVID-19 Reopening Policy

Spa Cleanliness and Safety

a). All treatment rooms will be cleaned, disinfected and sanitized between each patient and after the final patient of the day. For rooms and treatments areas, disposable surface discide wipes will be used. Per the manufacturer's guidelines, these wipes are effective against bacteria, tuberculosis, fungi, and some viruses, including influenza. Contact time (also known as "wet" time) is stated on the container in minutes and is the time that the surface must remain wet in order for the wipes to be effective against all listed germs. The germicidal discide wipes are to be used on any surface which comes into contact with a patient, such as bed, equipment, and counters. b). For each entrance and common area of the spa, alcohol-based hand sanitizers for hand hygiene will be made available for patient and Staff use. c). For any objects that come into contact with a patient's intact skin, or any object that the provider touches while treating the patient, intermediate level disinfectant will be used. Ex: Barbacide, Cavi Wipes, Alcohol. Manufacturers guidelines must be followed. d). Disposable tools and instruments will be used for all treatments unless instruments being used are capable of intermediate level sanitation. e). For disposable instruments, the tool will be placed in a Sharps Box immediately after use. f). For used sharps items, such as needles, disposable scalpels, and used medication vials/ampules/syringes, these will be placed in a Sharps Box immediately after use. Sharps Boxes are available in each exam room and medication prep area. Used sharps items should not be transported outside of the exam room to minimize the risk of injury. g). Each provider is responsible for maintaining the cleanliness of their workspace per the guidelines above. h). For Common area cleaning, Clorox wipes, Lysol wipes, and/or similar products will be used. Common area cleaning will be performed every hour by assigned individuals per The Common Area Sanitation Responsibility Chart.

Employee Health & Safety Plan

Each Staff member is responsible for reporting to work "fit for duty," which means that they are able to perform their role as outlined in their job description. Reasons that a person may not be fit for duty can include, but are not limited to: a). Fatigue b). Illness c). Current fever (>100.4'F) or fever within the last 24 hours d). Diarrhea or vomiting e). Cough or shortness of breath f). Loss of taste or smell g). Any contagious condition (pink eye, strep, flu, etc.) h). Exposure to a known contagious condition and still within the incubation period as set by the Centers for Disease Control and Prevention ("CDC") i). Recent domestic or international travel to an area with an outbreak of a known contagious condition and not completing the isolation and quarantine recommendations as set by the CDC j). Mental health concerns 1. It is the Staff member's responsibility to communicate the above issues to their supervisor prior to reporting to work so a resolution may be found, and the safety of other staff members can be preserved. 2. Staff members with a contagious condition should refrain from entering the facility and communicate their condition via phone or another acceptable electronic format to a manager. Management may require documentation of the condition from a healthcare provider. 3. Each staff member will complete a daily "fit for duty" questionnaire and have a temperature check performed. 4. All clinical staff will have access to the proper PPE gear as set by CDC guidelines. All staff members will be expected to wear gloves, masks, and protective eyewear. 5. Staff members will perform hand hygiene as outlined by the CDC, see attached proper hand washing protocol. Dream Spa Medical will ensure readily available access to soap and water and hand sanitizer. 6. All staff will adhere to the 6 ft social distancing rule whenever possible. 7. To foster an environment where the spread of infection is minimized, Staff will adhere to a "no handshake" policy. Staff will also follow procedures to minimize the spread of any contagious condition or virus by sneezing and coughing into their elbow to mitigate the risk of spreading potentially infectious particles.

Arriving at REALR Skin Care

a). If you are sick or show signs of being sick, we will ask you to go home (if you are sick and it ends up being COVID-19 this could result in us closing the spa for a period of time). b). There will be signs at our entrance for employees and customers regarding our safety and hygiene practices. c). When you arrive for your appointment and wait in your car till a REALR team member notifies you to come in. Please call REALR Allston:(617) 208-8250. d). You will be required to sanitize your hands upon entering the building and also before each service. e). A REALR team member will walk you directly to your treatment room for single service treatments. f). You must wear a mask upon entering the spa, walking to your treatment room and upon leaving (while receiving specific treatments you may remove your mask to receive your treatment). g). Practice social distancing when possible. The number of people in the spa will be limited to compile with the capacity orders from the Governor. h). Please do not bring anyone to your appointment, they will be asked not to enter and at this time all REALR Skin Care treatments will be one-on-one. i). No beverages or snacks will be served until further notice.

During Your Visit

a). The REALR front desk team will be wearing masks and gloves at all times. b). During your treatment, the REALR team member will be wearing a mask and if able with the treatment gloves c). All common spaces including the lobby area, bathrooms and frequently touched surfaces, doors, tools, and equipment will be cleaned and disinfected prior to the daily opening and between each customer d). All restroom surfaces including floors, sinks, and toilet bowls will be cleaned and disinfected. We will store all paper products in a closed cabinet as well as provide antibacterial hand soap and place a trash can by the door e). Our treatment rooms will be cleaned and disinfected before and after each use. Chairs and other surfaces will also be disinfected after each customer f). All team members will use effective hand washing techniques (put in place by the CDC). Employees will frequently wash their hands after using the phones, computer, cash register and/or credit card machine. They will also wipe these surfaces down between each use g).Sanitizing stations will be available throughout the spa We will develop, implement, and maintain a cleaning and disinfecting schedule for all areas of the spa h).We will disinfect equipment and work areas using a EPA approved disinfectant i). All employees will be trained on the CDC cleaning and disinfecting guidelines

CDC Guide to Hand-washing fo Healthcare Professionals

The CDC Guideline for Hand Hygiene in Healthcare Settings recommends: a). When cleaning your hands with soap and water, wet your hands first with water, apply the amount of product recommended by the manufacturer to your hands, and rub your hands together vigorously for at least 15 seconds, covering all surfaces of the hands and fingers. Rinse your hands with water and use disposable towels to dry. Use towel to turn off the faucet. b). Avoid using hot water, to prevent drying of skin. Other entities have recommended that cleaning your hands with soap and water should take around 20 seconds. c).Either time is acceptable. The focus should be on cleaning your hands at the right times.

COVID-19 Positive Protocol

a). If a staff member is exhibiting symptoms they must be tested. Upon confirmed COVID-19 status, staff member must follow all medical recommendations, including quarantine for 14 days to monitor symptoms. b). Seek medical treatment immediately if symptoms worsen. c). All staff members will be notified of any positive COVID-19 diagnosis of another staff member. All staff will be asked the following questions: 1. When were you last in contact with individual diagnosed with COVID-19? 2. How long were you in contact with individual diagnosed with COVID-19? 3. Are you experiencing any symptoms? (i.e. cough,shortness of breath, fever, headache) d). Management will follow any and all appropriate work restrictions as suggested by the CDC in its Interim U.S. Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure in a Healthcare Setting to Patients with Coronavirus Disease (COVID-19), to determine self-quarantine/work restrictions. e). Clean and disinfect all surfaces in the facility according to the guidance outlined in the CDC's Interim Infection Prevention and Control Guidance for medical Settings During the COVID-19 Response. f). REALR Skin Care reserves the right to ask any staff member who potentially came in contact with infected persons to seek testing. g). Management will contact all patients who may have had contact with the COVID-19 positive individual to determine whether they're symptomatic. Recommend that they self-quarantine for 14 days and notify their physician if symptoms develop. h). Upon completion of 14 day quarantine and a negative COVID-19 test result, staff member may return to work.

Client Guidelines

a). Please wear a face mask to your appointment. We kindly ask that you make every effort to arrive with a face mask. As PPP is limited in all industries right now we want to make sure that we have enough protection for our staff to properly serve all of our patients. If you do not have a mask we will ensure that you are provided with one. b). We ask that you please call or text us when you arrive at your appointment. We will let you know when it is time to come into the facility. c). Please come to your appointment alone. We will only be allowing the patient that is scheduled into our facility. d). Your temperature will be taken upon arrival and you will be asked to complete our COVID questionnaire. e). Please sanitize your hands at our convenient sanitation station upon arrival. f). We will require a credit card on file to schedule all appointments as we want to make our checkout process as contactless as possible. g). Please make every effort to arrive at your scheduled appointment on time. Our appointments are scheduled so that only one patient will be walking in at a time and so that our team has enough time to disinfect for all of our patients. Arriving late has the potential to greatly affect other patients abilities to receive treatments. h). All appointments must be pre booked. We will not accept walk-ins at this time. i). Please make every effort if you are in need of cancelling your appointment to give us 48 hours notice. We will still be honoring our 24 hour policy but ask for 48 hour notice as a courtesy so that we may schedule another patient who is waiting to receive a treatment. j). Clients who cancel their appointment due to illness are required to wait a minimum of two weeks to reschedule.

We remain vigilant and carefully keep monitoring the situation. The most important thing is to make sure we conduct business in a safe environment.

Thank you for your continued support and patience!

We look forward to seeing you,

REALR Skin Care Team